Help Center

Yes please!!  You qualify for quantity discounts when you purchase 3 or more CUSTOM mixes. That's 5% OFF ALL OF THEM when you order 3+ Basic, Premium or MAX OUT mixes!

CHAT WITH US in the box in the bottom right corner with any questions. 

This new music era implements more custom vocals than ever before and production time is extremely valuable.  

A $100 DEPOSIT (per team) is required in order to reserve your Production dates and Delivery on your schedule! 

•        If you need to reschedule the dates you reserved, this must be done at least 21 days prior to your TASKS DUE DATE to keep your deposit.  You can email Kimmie @ info@fulloutmusicpro.com to request changed date or even chat LIVE M-F, 9-5ET by clicking the bubble in the bottom right hand corner. 
•        If payment is not complete by TASKS DUE DATE, your mix will be placed ON HOLD until we can reschedule your mix production.  And unfortunately, your deposit will be lost.  

The remaining mix payment is due in full by your Tasks Due Date in order to move into Production.  

Sorry, we love ya! But no exceptions :) 

FULL OUT accepts e-Check (bank transfer), check or credit card.

• Payment is due on Tasks Due Date.  No exceptions. 
• Credit Card payments are available upon request.3.4% credit card fee applies when that feature is enabled.  
• If paying by physical check, please be sure to account for mail time!  Late payments will result in lost deposit and rescheduled Delivery Date. 

How do edits work?Edit Days are 2 times each month.  In the event the Edit Day nearest your submission is full, it will be added to the front of the queue for the next one.  Edit Day submissions will close a few days in advance to give us time to order vocals/process and deliver on time (or if it's full).  These dates are listed on the Edit Request form within your Command Center.  Please submit early to be sure you hit the Edit Day delivery that you need! 

Edit Sessions =$75/hr (In hour increments)

• ​Any edits other than sound effects, including but not limited to: reconstructions & vocal changes will result in additional charge.​

Submission Checklist

1. Is my request clearly defined for someone who cannot see the routine?
2. Did I fill out new or adjust my existing 8count sheets remembering to indicate what needs changed (circle, highlight, etc.)?
3. If submitting a video with my 8count sheets, a recording of verbal counts will not be accepted. Did I either record the routine to the previous music or the available FULL OUT 8count .Mp3?
4. Along with indicating the 8count number, I gave a few lyrics to help FULL OUT find the section I need fixed.
5. I listed suggestions or a specific request for any voice over & song changes.

$50 Emergency rush edits are available in between Edit Days for urgent delivery needs.​  Please email info@fulloutmusicpro.com for more information.

Nope.  But if your school needs a W-9 you may CLICK HERE to request one! Some schools also ask for a quote instead of a purchase order.  If needed, please contact Kimmie at info@fulloutmusicpro.com and she'll create one for you. 

Payment must be made in FULL by your Tasks Due Date in order for production to begin. 

RIGHT HERE!

Follow this link to view the new requirements.  The vast majority of event producers across the nation have adopted these or similar guidelines.  Please contact the event producers for the competitions or performance venues you're attending this year for specific details and requirements.  

Great question!  You're legit and you can prove it!

Your signed license will be available as a PDF file with your final MP3 music track.  Please keep this file digitally and print a hard copy to take with you to all performances and competitions.  It's likely your EP will want you to have it on hand.  

Totally compliant!  All FULL OUT mixes are made with fully licensed music, instrumentals, vocals and sound effects. When your mix is ready on Delivery Day, we'll send you an email notification so you know when to access your COMMAND CENTER to retrive your Mix MP3 and a PDF version of your license for your proof of compliance.  

Hakuna Matata.  You're covered. 

No flipping way!  In accordance with US Copyright Law, it's our legal team's view that using covers still leaves the producer and end user (YOU) at legal risk... and we don't play that game. You'll probably notice that 99% of "Preferred Music Providers" don't use them either. 

Stay safe.  Use licensed music ONLY.