Help Center

Yes please!!  You qualify for quantity discounts when you purchase 5 or more CUSTOM mixes!  Receive 5% off mixes #5-9 and 10% off mixes #10+.  CHAT WITH US in the box in the bottom right corner with any questions. 

FULL OUT accepts ACH payments (bank transfer), check or credit card.

• Payment is due at least 2 weeks before your scheduled mixing week begins for both full mixes and dance cuts.

Custom Mixes are sent out on the MONDAY following your mixing week.  The mixing week encompasses (but is not limited to) the following processes:

• Writing, ordering and recording voice overs
• Complete layout build
• Ultimate architecture
• Processing the final render

How do edits work?
Edits are done on the 1st and 15th of every month in the order they are received.  In the event the Edit Day nearest your submission is full, it will be added to the front of the queue for the next one.  

Updated 8ct sheets and full details of the edit can be submitted HERE. 

Sound Effect Edit Sessions =$50/hr (In hour increments)

• ​Any edits other than sound effects, including but not limited to: reconstructions & vocal changes may result in additional charge.​

Submission Checklist

1. Is my request clearly defined for someone who cannot see the routine?
2. Did I fill out new or adjust my existing 8count sheets remembering to indicate what needs changed (circle, highlight, etc.)?
3. If submitting a video with my 8count sheets, a recording of verbal counts will not be accepted. Did I either record the routine to the previous music or the available FULL OUT 8count .Mp3?
4. Along with indicating the 8count number, I gave a few lyrics to help FULL OUT find the section I need fixed.
5. I listed suggestions or a specific request for any voice over & song changes.

$25 Emergency rush edits are available in between Edit Days for urgent delivery needs.​  Please email Info@FULLOUTMusicPro.com for more information.

Definitely.  We know things change and if you're improving over the season, you'll need to update! 

Edit information and cost can be found on the EDIT SUBMISSION page.  Choose your customization and detail it for us.  We'll get back to you with a cost estimate and turnaround time ASAP!

Nope.  We're glad to fill out a W-9 for your school or an application to become a vendor. Some schools also ask for a quote in lieu of a purchase order.  If needed, please contact Kimmie at Info@FULLOUTMusicPro.com and she'll create one for you. 

Production on your mix begins ONLY once payment is received.  

Yep!  This new music era implements more custom vocals than ever before and production time is extremely valuable.  Full payment must be received for your music before production will begin.  

Sorry, we love ya! But no exceptions :) 

RIGHT HERE!!

Follow this link to view the new requirements.  The vast majority of event producers across the nation have adopted these or similar guidelines.  Please contact the event producers for the competitions or performance venues you're attending this year for specific details and requirements.  

Great question!  You're legit and you can prove it!

Your signed license is delivered as a PDF file with your final MP3 music track.  Please keep this file digitally and print a hard copy to take with you to all performances and competitions.  It's likely your EP will want you to have it on hand.  

Totally compliant!  All FULL OUT mixes are made with fully licensed music, instrumentals, vocals and sound effects. When your final MP3 mix is ready, we'll send it to you via email along with a PDF version of your license for your records and proof of compliance.  

Hakuna Matata.  You're covered. 

No flipping way!  In accordance with US Copyright Law, it's our legal team's view that using covers still leaves the producer and end user (YOU) at legal risk... and we don't play that game. You'll probably notice that 99% of "Preferred Music Providers" don't use them either. 

Stay safe.  Use licensed music ONLY.